September 21, 2005

Dear Bruce:

This is to advise you that for the duration of the labour disruption, TELUS Communications will be directing some customer care and operator services calls to TELUS International's call centre in the Philippines.  In addition, for the duration of the labour disruption, TELUS Mobility will be directing some client care calls to a call centre operated by a supplier in India.  Both are temporary measures until the labour disruption is resolved.

Now that we are entering the third month of the labour disruption, this new step for business continuity is being undertaken to improve our ability to serve our customers for the duration of the labour disruption.  Team members at our Canadian call centres will continue to handle approximately 80 per cent of operator service and customer care calls.

Included in the calls that will be handled by TELUS International are calls related to a six-week trial project TELUS Partner Solutions will launch with TELUS International.  A significant North American enterprise will be putting out for tender an outsourcing proposal that has near shore (Canadian) and offshore call centre requirements.  TELUS International requires operator services traffic to demonstrate that it has the capability of fulfilling the potential client's requirements.  TELUS has agreed to provide that traffic for the limited period of the trial.  Should Partner Solutions be successful in winning this new contract, it will increase bargaining unit support positions in Canada.  This initiative is not related to the current labour disruption.

We stand by our commitment regarding employment security, which in Article 29.01 of the TELUS offer states that no Regular employee will be laid off as a direct result of the Company contracting out work that is normally and currently performed by bargaining unit employees. 

TELUS has made significant financial investments -- $58 million -- in our Canadian call centres since 2003 and we are investing another $2.5 million in Operator Services this year to upgrade technology.  We are committed to making investments in our team members and in our internal capabilities to ensure that TELUS remains among the most successful telecommunications companies in the world.

Now, as always, our most critical priority is ensuring we provide customers with the service they need and deserve.  Temporarily moving traffic to other service providers will allow management team members currently performing the work to be redeployed to other parts of the business to help us better meet our customers' needs or to return to roles on critical projects.

If you have any questions or would like to discuss this matter further, please do not hesitate to contact me.

Yours truly,

Judy Shuttleworth
Executive Vice-President
Human Resources