Outsourcing comes home
Worlds news shows that I am not the only one concerned about off shore call centres and think that supply and demand can bring that work back home. Many companies have experienced a customer backlash from the use of off shore call centres and have brought back that outsourced work to increase customer satisfaction and increase revenue.
AT&T decides to bring broadband call center back onshore
British companies moving support operations back home
American dissatisfaction with Off-Shore Call Centers
UK backlash against offshore call centres brews
Signs of offshore backlash growing on Canada
Calming Customers With Local Call Centers
